Question & Answer
1. Is MyWholesaleOrdering made only for B2B businesses?
A: Yes. We have built it to meet the requirements of most B2B and wholesaler businesses, which makes placing wholesale orders really convenient.
2. I am a wholesaler, how can I use MyWholesaleOrdering?
A: You just sign up an account, add your products, invite your customers, and start receiving orders online.
3. Do I have to download anything in order to use this software?
A: No, MyWholesaleOrdering is based on the Software as a Service (SaaS) model. You use it through your regular browser (Chrome, Firefox, Internet Explorer 8+, etc.).
4. I have my own domain. Can I use it under my own domain?
A: Yes. When you sign up on our MyWholesaleOrdering, you will have a sub domain like this: yourcompanyname.MyWholesaleOrdering.com (e.g. ANECandy.MyWholesaleOrdering.com). But you may change it later to use your own domain name if you already have your own.
5. I have my own website, but it doesn't have online ordering. How can I integrate it to my own website?
A: The only thing you need to do is put the link yourcompanyname.MyWholesaleOrdering.com on your own website and ask your customers to click it and order online.
6. Do my current existing customers need to register their accounts by themselves on my website (like YourCompanyName.MyWholesaleOrdering.com)?
A: Your current existing customers don't need to register their accounts by themselves. Manager or sales reps can create accounts for them, system will send welcome email to your customer automatically. The email will tell them how to log into your online ordering system and place orders on it directly.
7. How do my future potential customers become a member and place orders on my online ordering system?
A: Your future potential customers can find your ordering website address through google or on your business card. If they feel interested in your products, they can register an account by themselves and then log into your ordering website and place orders after you approve their application.
8. I don't want to show my wholesale product prices to the public, can I hide the prices?
A: Yes. On your online ordering system your product prices CANNOT be seen in default, customers can see the prices only after logging into your ordering system under your permission. But for the wholesalers who want to show the prices to the public, they can also configure it to show prices even if not logging into your system.
9. I have different product price tiers/lists for different customers, does my online ordering system support different price tiers/lists to different customers?
A: Yes. On your online ordering system you can configure different price tiers to the same products in advance, and then you can allocate one specific price tier to a specific customer when you approve his/her account application. Your specific customer will only see his/her own price list.
10. Since some products should be charged with tax, and some are not, can I configure it to a specific product?
A: Yes. You can configure tax to specific product. System will calculate tax automatically when generating invoice.
11. Sometimes I want to do a promotion to some products, can I configure some specific products are on sale and put discount on the products?
A: Yes. You can put discount for a specific product. Your customers will see the discount when they log in to your online ordering system. System will calculate the price based on the specific discount automatically when adding product to order.
12. Can I remind customers some products are new arrival? How can I do it?
A: Yes. You can configure whether a product is new arrival or not. If yes, system will label it as NEW product.
13. Once my customer places an order, can he/she edit it for any reasons?
A: Yes. Once you customer places an order and submits it, he/she can un-submit it and edit it again. Your sales repr can also release it back to your customer to ask him/her to edit it.
14. Can you help me import my products data?
A: Yes. Your ordering system has a functionality of ''Batch Product Import that allows you to do most of your bulk setup yourself, but we are always glad to offer support to help you set up your product data, but not support uploading your product pictures. Just drop us an email at MYWholesaleOrdering@gmail.com and we'll help you setup your ordering system ASAP..
15. Can I change the currency for my store?
A: Yes, you can change the default one to your currency for your store.
16. What happens if my orders exceed my plan's order limits?
A: No worry, we won't shut you down. We will charge it for the extra orders by the average rate of your plan if the number of extra orders is less than 50.
17. How is the monthly order limit calculated?
A: The monthly order limit counts all the orders across all customers. For example, if you have 50 customers and they each order twice a month, you would have 100 orders per month.
18. Do I need a credit card to signup?
A: No. we do not require a credit card in order to signup for a trial of your online wholesale ordering system.